[Department store] : “John Lewis, au bonheur des Britanniques – LE MONDE

John Lewis, au bonheur des Britanniques – LE MONDE – 10 April 2014 – here

Main success features :
– the quality of service
– An employee-owned structure
– 1/3 of turnover done on Web

Read also our post :
– [Department stores] : John Lewis here

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